SARAH DOWIE - CHIEF EXECUTIVE
What does your job entail?
Leading Able Minds on a strategic and day-to-day level. Ensuring the organisation meets the needs and expectation of tangata whaiora and their whānau and that our team delivers the highest quality of service to impart tools, tactics and strategies to build resilience in the community. I make sure our team has the necessary skills, resourcing and support to do their jobs well and to feel fulfilled and valued in their careers. I also liaise with key stakeholders to ensure they’re aware of Able Minds’ work in the sector and community and that we’re meeting all contractual key performance indicators.
What do you find most rewarding about your work?
Enabling our Support workers to succeed in building resilience in tangata whaiora and their whānau, to empower them to be self-determining, well-resourced, and live a better life experience.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
In November 2020 I was appointed by Able Charitable Trust to be the organisation’s new chief executive and I started the role in the first quarter of 2021. The trust was in a precarious financial position and operating at a deficit which put the organisation’s long-term viability at risk. The Board was clear with its directive. It required leadership on a strategic and organisational level, to turn the Trust around, make it sustainable, and provide a quality and reputable service moving forward.
As such I’ve made several management decisions resulting in structural and operational amendments including some key changes in personnel. Our business operations are now more streamlined and fit for purpose and attention is re-directed to best practice rather than quick fixes to save money in the short-term. This included appropriately resourcing communities of interest.
2021 is the first year in many that Able Charitable Trust posted a surplus and it puts the Trust at a significant advantage to continue to deliver core services including our signature programmes of Skylight Waves and CUMIA (Children Understanding Mental Illness and Addiction) throughout our area of operation, helping more people, tangata whaiora and whanau. The second phase of leadership is strategic - to capitalise on Able Charitable Trust’s strengths, investigate and action new opportunities to raise its profile as a frontrunner in the empowerment of people and their wellbeing.
RACHEL HARBROW - OPERATIONS MANAGER
What does your job entail?
Assessing and improving operational systems, processes and best practice. Managing budgets, forecasts and accounts. Ensuring all systems operate smoothly to maximise efficiency and effectiveness of the organisation. Overseeing upgrades and configurations of hardware and software. Co-ordinating human resources with our Chief Executive.
What do you find most rewarding about your work?
Being able to see directly and first hand the positive impact I can have on someone’s work, ensuring systems and processes flow seamlessly to make their work and life easier.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
Going paperless by providing systems and processes to ensure we could continue to operate in an effective way while considerably reducing the amount of paper used. When I volunteered my time to the Activity Centre between staff appointment I noticed a number of the clients stepping up and taking responsibility for some of the activities to continue. They gained leadership skills, resilience in times of change, and confidence to work independently.
KIRSTY COTTERILL-CRAIG - BUSINESS MANAGER
What does your job entail?
Assisting Able’s Chief Executive and Operations Manager in the day-to-day running of the organisation. Processing fortnightly payroll, creating/writing grant applications, some finance duties, completing board secretariat duties.
What do you find most rewarding about your work?
I enjoy interacting with my colleagues and seeing them grow with the whanau they’re working with. I also enjoy the challenge associated with learning new things within my role and creating new more user-friendly systems and processes.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
It’s a pleasure to provide assistance to our frontline workers in the form of research, administration and funding applications so the organisation can deliver programmes that benefit the public outside of our contracted services.
JOHN ROMANO - PRACTICE MANAGER
What does your job entail?
As a practice manager for Able Minds my main functions are, to assist the CEO as required in all aspects of the team’s work. This includes the allocation of cases as appropriate, maintaining, developing and encouraging good professional practice standards and supporting the supervision and development of individual staff. All of this is in accordance with the Able-Minds Policies, and the existing legislation required to deliver the best outcomes for the Families, and Whānau supporting loved ones experiencing mental health / or addiction issues. I also believe that it is important to advocate as an agent of Able-Minds with a view to progressing the future of the organization as a leading name in mental health / addiction services in New Zealand.
What do you find most rewarding about your work?
Very simply, when I am able to assist in the ongoing learning of our field work team I feel rewarded. The sharing of knowledge and experience is a positive way in ensuring that we are developing a strong and confident work force, who are professional in our chosen field.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
Positive transformation with a client : During my time with Able Minds, I have worked with many clients. One in particular was a young mother (J) who was in second relationship. Her partner was suffering from PTSD (following the Christchurch earthquake) He was attempting to cope with his situation and was drinking to excess. This was causing relationship trauma as his behavior when drunk was extremely negative. The impact on the family was proving to be problematic. I met with (J) during her lunch breaks and over the course of a few weeks and several phone calls in between, I utilized a couple of interventions including problem solving and task centered work. We were able to create a risk care plan and in turn build her confidence which was slowly being eroded. Eventually I managed to help her make some key decisions in her life and relationship. This inspired her partner to get some professional help and although there were some bumps on the road the couple managed to save their relationship. J has recently agreed to close the case as she feels that she is now confident enough along with her partner to navigate her family in a more promising direction.
Positive experience in my present role : This is a new role for me, and I am excited to be part of Able Minds. The chance to work with the Field workers and assist in their professional; development is to me an ongoing positive experience.
EMIL PIENAAR - WORKFORCE DEVELOPMENT MANAGER
What does your job entail?
The Workforce Development Manager (formerly Supporting Parents Healthy Children Coordinator) works across the Southern DHB area assisting all mental distress and addiction services, adult and children services from secondary and primary sectors that engage with family/whanau to meet the relevant guidelines. This is also a networking and connecting role that requires me to talk to services across the region and see where collaboration is possible.
What do you find most rewarding about your work?
I enjoy being part of a team that strives to make a difference to people’s lives in the community. I find it rewarding meeting other service providers and hearing what’s happening in our community.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
I’ve enjoyed seeing a positive transformation in some parents who attend the peer support group. They move from a place of not knowing how they can help their children to a place of confidence where they feel like they’re more equipped to help their whanau.
ALYSIA FORBES - TIMEOUT CONTACT MANAGER
What does your job entail?
Timeout contact provides supervised contact and supervised changeover services for children who have been exposed to issues around separation. I’m a registered social worker and my role is to manage Able Minds’ supervised contact services run in Invercargill, Gore, Dunedin and Central Otago. This service is contracted by the Ministry of Justice and is the only Aotearoa Association of Supervised Contact-accredited provider in the lower South Island. I have a great team of qualified staff throughout these regions that supervise contact sessions. As a team we take pride in working alongside children and their significant whanau/family members, to provide a neutral-based service which establishes and maintains family bonds and creates positive memories through the facilitation of safe and meaningful contact. My role includes initial assessments, creating safety plans, risks assessments, scheduling and reporting to the Family Court. I also provide professional supervision to our team of supervisors.
What do you find most rewarding about your work?
Our ultimate goal is to develop meaningful relationships that lead to the child or young person returning, when possible, to a more natural setting of shared custody arrangements. A lot of children using our service have little or no relationships with the visiting parent. It’s rewarding knowing our team can play a part in rebuilding these relationships and a sense of identity for these children in a safe environment. I enjoy building relationships and trust with our services’ users, after all, they’re trusting us to keep their most precious taonga (tamariki/ children) safe.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
Starting at Timeout Contact six years ago as a supervisor, I had many experiences of children arriving at our service anxious, afraid and not wanting to see their parent. Using a child focus/led service, these children nearly always finish their contact sessions with a new bond and positive relationship with their parent. It’s a great feeling knowing we get to be part of creating memories for children and seeing their identity and relationships thrive in this environment.
NATASHA BARRETT - INVERCARGILL
What does your job entail?
Supporting Whanau with the many challenges they face, associated with caring for a loved one that is affected by mental distress and/or addiction. Empowering whanau towards a sense of self actualisation by walking alongside them, providing resources, education, advocacy, understanding and coping strategies to enable navigation through times of distress and uncertainty.
What do you find most rewarding about your work?
Forming supportive and healthy professional relationships that are based on respect and empowerment. Witnessing the relief, hope, happiness and smiles from clients that they have support/s in place to be able to move forward from their challenges and stressors is in their life is definitely a privilege and a daily reward in my position.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
Supporting a professional couple who have ceased their employment to care fulltime for their son who suffers from mental distress, transition from a space of not trusting any health or professional services to embracing the support and advocacy provided to them, which has allowed them to accept other support with some in home respite care for their son. As well as support for them both that has relieved some stress and anxiety for the Whānau.
ERIN PARKES - INVERCARGILL
What does your job entail?
Supporting whānau on their journey of caring for a loved one affected by mental distress and/or addiction within the Eastern Southland community.
What do you find most rewarding about your work?
Seeing the growth the clients make, relationships that had broken become repaired, and empowering them to create positive changes in their and their whānau’s lives.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
Someone who’s been so closed off become so open with me, be able to develop trust in me and be able to tell me things that were deep, personal and really matter to them. See them join the dots, be able to understand what’s going on, see things through another perspective, and create a stronger bond with their loved one.
SUE MCKELLAR - DUNEDIN
What does your job entail?
Providing support, advocacy, education and information for whānau and friends of someone experiencing mental distress. Everyone I work with has very different individual needs so working in different ways and being flexible to suit the person concerned is important. Also, networking and running peer support groups.
What do you find most rewarding about your work?
Being able to make a difference in people’s lives and seeing good outcomes after working through things with them is so rewarding. Even when you can’t change their situation, you can help them manage it and knowing they have someone outside their family who is there for them means so much to most of the people I work with.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
A situation when the client came to see me. A depressed client with an adult child with multiple mental distress issues and unemployed still living at home, with her mother doing everything for her. The daughter also has gambling, drinking addictions and misuse of medication. She was being verbally and physically abusive to her mother. The current situation is with assistance to put boundaries and controls in place, reinforcing the things that are working and not enabling her, the adult daughter has moved out of the house, is working full-time, bought a car and is planning to study. No longer physically abusive and only rarely verbally abusive. The mother has now accepted that bowing down to her daughter’s manipulation is exacerbating the situation and is now re-establishing old friendships, spending quality time with her husband, attending peer support groups at Able, forming new friendships and learning new ways of managing from others who have been through similar ordeals. She’s gained acceptance about her daughter’s mental distress issues and found by putting in the hard work of reinforcing boundaries, the rewards down the track are paying off.
REBBECCA PATON - DUNEDIN
What does your job entail?
I help support individuals and families in learning how to better deal with the challenges that come from having a loved one experiencing mental distress and or addictions. I listen and learn about their individual situation and help guide a way forward for them where they can better understand the person they’re supporting as well as learning to advocate for themselves and their loved one.
What do you find most rewarding about your work?
I find it very rewarding seeing people gain more resilience and self-esteem after seeking more knowledge and being better prepared for coping with stressful situations.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
I have seen people’s faces light up at learning about what supports exist that they didn’t know about.
JO GALLETLY - ALEXANDRA
What does your job entail?
Providing support to families/whānau or anyone who may be affected by someone else’s mental distress and or addiction. The support given is dependent on the client’s needs which could be emotional, educational or advocacy.
What do you find most rewarding about your work?
Watching people grow in confidence in their knowledge and empowering clients to find their own strategies and solutions for navigating their way through difficult times.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
I’m currently working with a woman who’s become enlightened to her own self-growth whilst navigating the journey of her son’s mental distress.
- ALEXANDRA/QUEENSTOWN
What does your job entail?
What do you find most rewarding about your work?
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
ANJELICA MATAPO - OAMARU
What does your job entail?
My mahi at Able Minds entails supporting and working alongside rangatahi & whānau in the Waitaki Area experiencing mental illness and or addiction challenges. Through providing resources, information, advocacy, self-regulation/coping tools and tactics as well as running two Signature Able Minds youth programs, I am able to support our community to navigate through times of uncertainty & distress.
What do you find most rewarding about your work?
This mahi is definitely challenging but at the same time is one of the most rewarding lines of mahi I have ever found myself in. Each day I have the ability to give back and serve those in my community in a way that affects them positively. Everyone has a story & what a privilege it is to connect with people, hear their journeys, and then support them to betterness.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
A whānau whom I had worked with had a previous traumatic experience with another social service which as a result caused them to fully disengage and put walls up towards any help offered, especially at a time when help was needed.
Through me being able to meet the whānau where they were at in their journey and slowly walking alongside them one step at a time, I was able to aid them in rebuilding that trust which was lost. Over a period of time with lots of awhi and aroha I got the whānau to a space where they were fully embracing the support I was providing to them and then were open and confident in looking at other forms of support needed. This relieved a lot of mental, financial, and emotional distress for the whānau. The whānau still keeps in contact now after being discharged and are doing well!
EMMA PHILP - DUNEDIN
What does your job entail?
Building meaningful relationships and good rapport with the people who use our service so we can better support them in their recovery. Organising and running fun and educational activities/programmes that actively promote getting involved in the community, learning new skills, making new social connections and building self-confidence.
What do you find most rewarding about your work?
I love seeing the ‘A-ha’moment when something clicks into place for someone and leads to positive changes for them.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
My most memorable moment would be making one of my clients laugh. This person had been so very stressed with their family situation and our sessions had usually been very heavy and tearful. I knew we had turned a corner when we were able to incorporate some fun and laughter into our visits!
CLAIRE SCHERP - ALEXANDRA
What does your job entail?
I provide meaningful activities with a purpose that empower people with mental distress and addiction issues to make connections with their peers and the wider community. I offer a warm, inviting and non-judgmental environment for people to come to feel safe and secure to be themselves. A place where they can learn new skills, see the value of themselves and the valuable contributions they can make to their and others’ lives. I offer art-based programmes that allow people to express themselves in different and creative ways, either as a group project or individually.
What do you find most rewarding about your work?
I enjoy watching the group members grow in confidence, learn new skills and put those skills into practice. I feel privileged to be part of that process and to be allowed to observe the growth and progress they achieve.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
One of our group members has struggled with anxiety and depression for several years. She’s a young, vibrant, creative woman who came to us several months ago. She was cautious, untrusting and anxious about joining a group of relative strangers. As part of the process, she has become more relaxed and confident in her abilities and can see the value in her experiences. She’s worked hard to become an integral part of the group and has slowly become more confident in sharing her wide range of skills. When we first met, she was resistant to seeking support from various agencies who can fill her different needs, but over the months has been more open to engaging with our service and others in the community. She’s become self-employed, which has given her a massive confidence boost and allowed her to feel more in control of her future. It’s been such a privilege to be allowed to walk with her on her journey and continue to watch her enthusiasm for life grow.
RACHAEL ROBERTS - INVERCARGILL
What does your job entail?
Supporting families/whanau and their loved ones by promoting wellbeing and education in a peer setting. The peer support groups provide a place to share stories, skills and learning through connecting with others.
What do you find most rewarding about your work?
Walking alongside our peer group members as they journey through life experiences and learning together.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
A member of our peer group has found their journey to wellbeing lead them to finding employment.
RACHEL LOPER - RAW FACILITATOR
What does your job entail?
To Work through struggles rangatahi are experiencing and support them in finding strategies and coping mechanisms that will enable them to maintain good and healthy wellbeing.
I do this by working alongside them to identify their triggers, early warning signs, safe people and places as well as any organisations and or helplines they may need.
All of this information is then made into an individualised wellbeing plan. My aim is to empower them to take control and start creating autonomy over their wellbeing, build confidence, self esteem and resilience so when they eventually finish the programme they feel confident to self-manage in their day to day lives.
What do you find most rewarding about your work?
Watching our rangatahi grow into confidant, strong people who have control of their lives and a positive and happy outlook on life!
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
Supporting a teen through a difficult stage in his life and then having him come back and volunteer at my work place as a buddy support to other rangatahi struggling with similar issues.
He explained he now has a really positive outlook on life and the mana and aroha he felt whilst working with me made him want to come back and help another youngster in need in the hope they would feel the same.
KELLY MATHIESON - INVERCARGILL
What does your job entail?
Timeout contact provides supervised contact and supervised changeover services for children/tamariki who have been exposed to issues around separation. I facilitate a safe space for our tamariki to see their significant whanau or family members, which is neutral-based and where whanau/family and the children/tamariki can establish and maintain family bonds and create positive memories through safe contact.
What do you find most rewarding about your work?
After studying mental health and addiction I’ve seen the importance of recovery, and how family/whanau involvement helps with that process of recovery. Working for Timeout Contact has shown me the importance of this, as family/whanau may be using Timeout Contact to help rebuild the trust and broken bonds. Seeing formerly broken bonds being mended, and meaningful relationships being made again, brings a smile to my face every day. Knowing I was a part of these relationships being rebuilt and the trust being regained, between the family/whanau and our children/tamariki.
Describe a positive transformation you’ve seen in a client you’ve worked with at Able, or a memorable positive experience you’ve had in your current role:
I’ve been with Timeout Contact for one year and have had many positive experiences and transformations during this time. The one that stands out the most would be the changes made with the children, from arriving to Timeout Contact scared and anxious of the unknown, to racing me up the stairs because the child is so excited to see their family/whanau, and them going from tears to laughter. Hearing the laughter in the room has everyone smiling. Seeing these positive changes makes me enjoy my job every day.
Rachel Bird - Acting Chairperson
Brett Hudson - Chair Audit & Risk Committee
Rachel Bird - Chair Fundraising Committee
Mike Harte
Roger Leslie
Rachael Adams
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